There’s no enterprise complexity with cloud computing
“OK, admittedly there is complexity in the cloud. Any large-scale computing and communications infrastructure platform has complexity coming out of its ears,” says Rob Lith, Director of Connection Telecom. “But the point is that a good cloud-based solutions provider shields customers from it.”
InfoWorld explains the complexity that comes with virtualisation. Citing the example of VMWare, the site argues that the elimination of physical x86 servers simply means ‘transferring them’ to virtual machines (VMs).
But reducing the number of physical machines needed to run software generally means increasing the number of VMs for every machine. Potentially, this means substantially increasing the number of operating systems and application components needing to be managed. And someone’s got to do it.
This complexity is further compounded when an organisation outsources multiple inter-dependent business processes to multiple service providers, which themselves manage multiple client environments.
The result is a complex integration requirement.
Tools to manage complexity
But with complexity comes tools. The tools exist today to resolve even the hairiest cloud infrastructure scenario, presenting a single interface of integrated services to the enterprise, one that is as untroubled as the surface of a lake on a quiet day.
A new generation of cloud services broking (CSB) tools manage the considerable complexity of cloud-based communications and computing installations, as ever more and different types of enterprise IT services are outsourced over time.
The result is that technical complexity is extracted from the cloud value proposition as computing is offered as a service, unencumbered by the difficulties of managing it.
Whereas before, managing the integration of interdependent business services might have required writing extra application programming interface (API) code or managing the integration process, CSBs buffer organisations from the technical details of interacting with different clouds and providers.
No back-end skills required
No longer does the IT department have to build up divergent skills for back-end infrastructure such as SharePoint collaboration servers, Exchange mail servers and a host of other file and storage servers.
No longer need it concern itself with which operating system or collection of OSs needs to be in place, maintained and kept in compliance, how to set up configurations, or which complex application service, including telephony or call centre, is responsible for an outage.
Focus on higher ground
Whether an organisation favours an outsourced model from within its own environment (on-site or off-site) or in a public off-site data centre, the most it has to worry about to do with managing the virtualised ecosystem is physical server health.
And ultimately, this reduces costs and frees up IT staff to focus on achieving higher-level business objectives, which is what cloud was always about.
About Connection Telecom
Connection Telecom was founded in 2004 as a pioneering, independent provider of proven carrier-grade IP PBX solutions to Southern African businesses. The company’s team boasts more than 80 years in collective telecommunication experience. Connection Telecom offers solutions and services based on the Telviva family of enterprise PBXs and other products aimed at enterprise customers, smaller businesses and vertical industry applications. Feature-rich, managed and open (extensible), these solutions allow freedom of choice in handsets and add-ons, a low total cost of ownership and call cost savings of up to 40%. The company has offices in Cape Town and Johannesburg with on-site support in 28 locations. Its major clients include Engen Petroleum, FNB, Lewis, RMB Asset Management, UCS, Old Mutual Finance and Vox Telecom. For more information please visit: http://www.connection-telecom.com/
About Rob Lith
ICT industry heavyweight and Internet specialist Rob Lith has been involved in the industry for the last 20 years. Coming from a strong sales background and with a lifelong interest in technology, Rob has an in-depth knowledge of Internet markets, technology and products. He sees VoIP, location based services and presence as the “next wave” of technological advancement. Rob started out in the retail sales business in London in 1978, returning to South Africa to join Compustat in 1989, soon moving up to Durban to head up its KZN branch. He found a like mind in Steve Davies, who became his long term collaborator. Rob extended his knowledge of the SA technology and Internet business at Internet Africa (which became UUNET, then WorldCom, then Verizon), before striking out on his own in 2003 to co-found Connection Telecom. Rob is a columnist for M&G Tech Leader and The SA Leader and has been featured in Business Day, Business Brief, Brainstorm, African Leader, MyBroadband, ITWeb, ITNewsAfrica and Entrepreneur, to name a few.