All career or professional people should know professional etiquette. Certain rules apply to everyone.
- Have a ‘May I be of help?’ attitude.
- Be friendly, polite, charming, courteous, sincere and pleasant without being familiar.
- Treat all people the same. Don’t have favourites. Treat them all with courtesy and respect, from the Cleaner to the MD.
- Be proud of your work and do your duty.
- Be ambitious and show initiative.
- Use your voice optimally.
- Use your language correctly.
- Learn to listen attentively. Don’t interrupt or dominate the conversation.
- Show direction, tact and diplomacy.
- Have a good sense of humour.
- Be punctual.
- Learn to co-operate with others.
- Good etiquette requires silence regarding personal problems, gossip or people’s personal affairs.
- Don’t discuss or condemn colleagues, their work or services.
- Don’t do anything which will harm the image or status of your profession.
- Be well-groomed and well-dressed.
Ria Vorster
Telephone: (044) 874 3344
Cell: 083 459 4189 Fax: 086 605 8596
Email: riavorster@tccst.co.za
Facebook: The Communication Channel
Web Site: www.tccst.co.za
