A typical customer service promise

tccstA TYPICAL CUSTOMER SERVICE PROMISE

  • We will deliver and install the equipment within two working days;
  • We will provide you with a 24-hour toll free helpline 365 days a year;
  • In the event of any problem with the product, we promise next-day service at your home or office, provided that we are notified by 16H00;
  • We will give you a full refund or exchange, no questions asked if you wish to return the product within seven days of purchase;
  • You will receive one year’s free warranty for the purchased product with an option to purchase an extension of this warranty for an additional two years.
  • We will endeavor to answer all telephone calls within 20 seconds;
  • If the expert you require to help you is not immediately available, we commit to arranging a call-back from the person within one hour;
  • We will answer all correspondence you send us within two working days of receipt;
  • We pride ourselves in extending the highest standards of courtesy and friendliness towards our customers and promise to keep to these standards every time you are in contact with us;
  • We trust our customers to be honest with us and in the same way we promise to be honest with them in every deal we have with them. Thus we will never oversell to our customers or mislead them in any way; and
  • Overall, we guarantee that every single person in our organization will do their very best for you when you require help.

Ria Vorster
Cell: 083 459 4189 Fax: 086 605 8596
Email: riavorster@tccst.co.za
Facebook: The Communication Channel
Web Site: www.tccst.co.za

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