When people make or receive calls, they have a right to:
- Know whom they are talking to.
- Say if it is inconvenient to take the call at that moment.
- State their needs.
- Have their needs properly listened and responded to.
- Ask a range of questions to prompt the caller or to find out how to get information.
- Have their questions answered promptly, efficiently and courteously.
- Be told why their request will not be met.
- Be told what the other person expects from them.
- Offer to help the other person.
- Refuse a request without feeling guilty. (For example, cell phone numbers.)
Ria Vorster
Cell: 083 459 4189 Fax: 086 605 8596
Email: riavorster@tccst.co.za
Facebook: The Communication Channel
Web Site: www.tccst.co.za
