A telephone user’s rights

When people make or receive calls, they have a right to:

  • Know whom they are talking to.
  • Say if it is inconvenient to take the call at that moment.
  • State their needs.
  • Have their needs properly listened and responded to.
  • Ask a range of questions to prompt the caller or to find out how to get information.
  • Have their questions answered promptly, efficiently and courteously.
  • Be told why their request will not be met.
  • Be told what the other person expects from them.
  • Offer to help the other person.
  • Refuse a request without feeling guilty. (For example, cell phone numbers.)

Ria Vorster
Cell: 083 459 4189 Fax: 086 605 8596
Email: riavorster@tccst.co.za
Facebook: The Communication Channel
Web Site: www.tccst.co.za

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