The cost of interrupted internet access has long posed a threat across South Africa’s business landscape, resulting in loss of productivity and delays in meeting critical deadlines.
Irregular power supply, compounded by cable theft and fibre breaks has seen business owners nationwide often left at the mercy of its service providers, highlighting the need for alternative, and more reliable, solutions.
Leading the charge, a local ICT provider situated in the heart of Gauteng’s CBD is helping its customers overcome not only the resulting frustration of an interrupted service but, so too, its financial impact.
“We offer an independently owned and operated wireless network,” says Andrew Barber, Managing Director, HiTec Sure. “What this in effect means,” continues Barber, “is that it removes any reliance on a fixed line connection. Not only does this ensure a quality product and service offering, but most importantly, a reliable one.”
Leaders in IT infrastructure since 2002, HiTec Sure’s commitment to providing fast, easily accessible, reliable and cost effective wireless internet access to the South African market saw it launch its MYiweb product offering in 2015. It includes, amongst other, data communications, fast and affordable internet services, inter branch communications, infrastructure support, cyber security and desktop support.
“Our current reach encompasses large areas across Gauteng’s business and residential districts, with plans underway to expand nationally,” continues Barber. Initially focused on the consumer market, MYiweb quickly grew its offering to include local businesses as well, particular across the SME environment. “There is a critical need for reliable and cost-effective internet access,” says Barber. “I doubt there is any business that has not been affected in some way, at some time, by an interrupted service – an occurrence that can literally bring even the most thriving or sustainable business to a grinding halt, especially with the move to IT systems in the cloud.”
But as important as reducing this risk is for MYiweb, so too is its focus on delivering a quality experience. This sees it tailoring its solution to fit customer requirements, with an approach deeply rooted in true partnership and consultation. “As a country we are far too inclined and ready to accept and make do with inferior customer service,” says Barber. In its quest to change this, the MYiweb team aim to ensure that its customers are left feeling valued, understood and taken care of by providing the same holistic offering and attention to detail enjoyed by many within corporate South Africa.
“Our goal is to be supplier of choice, and a trusted advisor, within today’s SME and consumer-based telecommunication market,” concludes Barber. Having experienced unprecedented success within its first year, with growth far outstripping that of its competitors, it appears Barber and his team are well on their way to achieving their goal, and carving a place for themselves in the annals of local success stories.
About HiTec Sure (MYiweb)
MYiweb, specialists in data and communications, are part of HiTec Sure – leaders in IT infrastructure since 2002. A commitment to provide fast, easily accessible, reliable and cost effective wireless internet access to the South African public (consumer and business), saw HiTec Sure launch its MYiweb product offering in 2015. A small to medium sized company, MYiweb’s core purpose lies in ‘connecting people, anywhere, anytime’, thereby helping customers mitigate both the frustration and risk of lost revenue as a result of interrupted internet access. Its ultimate goal and vision is to provide free internet access to all. MYiweb’s holistic offering includes, amongst other, data communications, fast and affordable internet services, inter branch communications, infrastructure support, cyber security and desktop. Over and above its 24/7 support, and of particular benefit to today’s business owner, is the MYiweb insurance. A wholly owned South African company, MYiweb (a division of HiTec Sure) is a Level 1 B-BBEE Contributor.
