Extension of SLA between Ignite and Eden DM

On 29 September 2016, the Eden DM Council will discuss the possible extension of a 2011 Service Level Agreement between Ignite Advisory Services and Eden DM.

eden-dmShould the extension be approved, Ignite Advisory Services will provide services to Eden DM from October 2016 till September 2018 via a web-based platform that offers the following:

  • Performance Management;
  • Business Process Management;
  • Governance;
  • Risk Management;
  • Strategy & Integrated Planning;
  • Innovation & Operation Excellence; and
  • Business Process Re-engineering.

Eden DM specifically appointed Ignite for the past 5 years to render support in terms of individual-and organisational performance management.

Ignite has accepted the initial appointment and is willing to continue to render the contracted services to Eden DM as set out in the SLA. The concept agreement is available for public perusal on Eden District Municipality’s website at the following short link: http://goo.gl/hD7rda. Read more about Ingite Advisory here: http://www.igniteconsult.co.za.

Mr Godfrey Louw, the Eden DM Municipal Manager said that: “In terms of Section 116 of the Municipal Finance Management Act, Act 56 of 2003, a contract of agreement procured through the Supply Chain Management policy, may be amended by the parties, but only after the local community has been given reasonable notice of the intention to amend the contract or agreement.”

The local community is henceforth invited to provide comments, if any, in writing to Mr Godfrey Louw, Municipal Manager, Eden District Municipality, 54 York Street, George or e-mail pa.mm@edendm.co.za.

A service level agreement (SLA) is a contract between a service provider and the end user that defines the level of service expected from the service provider. SLAs are output-based in that their purpose is specifically to define what the customer will receive.

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