Contact Centre’s Domestic Success to Expand Internationally

Jordan Shaw, Talksure Trading’s Group Commercial Director, is serious about the company’s international expansion as he gets ready to take up his new international role encompassing UK, Australia, USA and continuing to building business in South Africa. There he hopes to position South Africa, and Talksure, as a destination of choice for outsourcing.

Jordan’s strong commercial approach has resulted in securing over 400 FTE seats within the South African BPO space within key sectors including financial services, telecommunications, retail and security.

As part of the new international role, Jordan will maintain his role as the external face of Talksure and continue to manage the key domestic partners in South Africa. Additionally he will look to replicate his domestic success on the global stage by partnering with new International clients and to target an additional 250 FTE seats for International clients over the next 18 months.

CEO of Talksure, Jacques de Beer says, Jordan has been an instrumental part of the Talksure growth plan and we look forward to replicating continued success in South Africa in addition to building long term international partnerships “Essentially, we want to take our winning domestic formula and go global”.

Jordan’s skill and success in managing the company’s strategic relationships and domestic growth will be key in engaging international opportunities – in line with Talksure’s goal of becoming a global player in the outsourcing industry.

As of July, Jordan will widen his remit to develop the international pipeline and manage new accounts.
“This venture has been carefully planned over many months to support Talksure’s strategy of international expansion,” Jordan explains. “I will maintain daily contact with partners and operational teams based in South Africa and visit on a monthly basis to see domestic clients in person”.

“Technology combined with similar time zones has made this move unbelievably feasible and we would like to wish Jordan well as he embarks on this exciting new journey,” de Beer concludes.

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