Linking People to the Right Mental Health Service for Them

Cape Town, October, 2019 – In a bid to help the public more easily connect with psychologists, social workers, counsellors, and other mental health service providers throughout South Africa, has announced opening its online – free to list – mental health service directory to all qualified mental health professionals and service providers including non-profits, community clinics, and private practices.

TherapyRoute believes that opening their platform, to both private and non-profit services, is an example of how private and community organisations can collaborate to achieve mutual aims more efficiently. For example, equipping the public to locate and access the right mental health services or professional for them, like psychologists, registered counsellors, and social workers.

Just this year (2019), TherapyRoute served hundreds of thousands of page views and linked thousands of visitors to mental health professionals and services providers. Registering on the platform improves access to services by placing links to these services in front of the people seeking them. It also allows registered organisations and professionals to access tools that they can use to create informative websites and publish high-quality mental-health-related content. This improves public awareness and helps the public make informed choices.

Mindful that barriers to access extend beyond availability and affordability; TherapyRoute includes socially relevant filters (e.g. Black, LGBT+, isiZulu speaking, etc.) that help visitors find the best fit mental health professionals for them. The platform also caters for people who are unsure of what to search for by automatically displaying nearby services.

According to Enzo Sinisi (founder) “one challenge to improving access is that many non-profit and community services focus solely on delivery and may lack the resources to ensure that their services, and even their contact details, are accurately presented online”.

TherapyRoute recently led a project that saw 1000 hours donated to collecting, verifying, and adding well over 100 low-fee and no-fee South African services to the database. This effort helps TherapyRoute visitors to locate services that both meet their needs and means. Other mental health organisations (worldwide) are challenged to follow suit and collaborate with and add local providers to the platform.

For more information visit

Linking People to the Right Mental Health Service for Them

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