Discover the Secrets of Digital Transformation at FICO Africa Digital Forum 2021

Virtual event held 20-22 July covers customer management and fraud protection for retail banks 

JOHANNESBURG, 16 July, 2021 — The COVID 19 crisis has swept through Africa, disrupting businesses, governments and people’s very existence. But in this unprecedented environment, there are innovative, forward-thinking companies that are not only surviving but thriving, through digital transformation and advanced analytics. Some of these companies will take center stage at the FICO Africa Digital Forum, a virtual event held 20-22 July 2021.

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Over the course of the three-day conference, FICO experts will reveal best practices for retail banking that have emerged through the pandemic. FICO has more than 65 years’ experience in AI and machine learning, and works with banks and other industries across the world to power up their systems using data analytics and digital transformation.

“Working with companies in the financial services sector during the COVID 19 crisis has offered us opportunities to truly put our digital solutions to the test with resounding results,” said FICO Africa MD Michelle Beetar. “We’re excited to share insights on how organisations in Africa and around the world are responding to a ‘new normal’ full of digital challenges.”

On the first day of the event, Forrester vice president and principal analyst Mike Gualtieri will share the latest Forrester report on the emerging category of digital decisioning platforms, and why they are so critical today.

Other key presentations at the event include:

  • How businesses around the world are responding to the crisis with digital transformation
  • How fraud manifests across the customer lifecycle
  • Expanding the use of AI and machine learning in customer decisioning
  • Money laundering and the illicit wildlife trade
  • Identity proofing and digital banking, including results from a survey in South Africa

In a closing keynote session, esteemed conservationist Boyd Varty will share his wisdom on how to achieve personal and business goals by using the skills of a tracker on safari.

“In a world where the dynamics of running a business shift on a daily basis, FICO Africa Digital Forum offers new insights of how to better use your data to power up performance, customer service and fraud detection,” said Beetar.

About FICO                                                                                                                                              

FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956 and based in Silicon Valley, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO’s South African offices are headquartered in Illovo, Sandton.

FICO and Decision Central are trademarks or registered trademarks of Fair Isaac Corporation in the U.S. and other countries.

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